Reporting & Analysis – Create detailed reports on all aspects of the sales process, including forecasting and pipeline tracking. Service Management – Manage warranty and service contracts efficiently, enter and respond to service calls quickly. Synchronize and manage customer contacts stored in Microsoft Outlook. Marketing Campaign Management – Create, manage and analyze your marketing activities.Ĭustomer Management – Store all your critical customer data in a single place. Sales & Opportunity Management – Effectively track opportunities and activities from initial contact through to deal closure. SAP Business One provides the tools to help you efficiently manage the entire sales process and customer life cycle – from initial contact to final sale, to after-sales service and support. Acquiring new customers is important for success, but maximizing customer relationships is just as crucial.
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